Privacy Policy

Last Updated: February 25, 2025

1. Introduction

Neumosys LLC ("Neumosys," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use Neume (the "Service"). By using the Service, you consent to the practices described in this policy. If you do not agree, please refrain from using the Service.

2. Information We Collect

We collect information to provide and improve the Service, ensure security, and meet legal obligations. The information we collect includes:

2.1 Information You Provide

• Account Information: Your full name, email address, and any other details you provide during account creation via our authentication provider (Clerk).
• Payment Information: Processed by third-party services (e.g., Stripe, Apple In-App Payments). We do not store your payment card details.
• Support and Feedback: Information you provide when contacting support or giving feedback.

2.2 Information We Collect Automatically

• Usage Data: Pages visited, actions taken, and features used to improve the Service.
• Device Information: Device type, operating system, browser type, and IP address.
• Cookies and Similar Technologies: Used to enhance user experience and track site usage. You can adjust your browser settings to manage cookies.

2.3 Information from Third Parties

• Analytics Providers: We use Posthog to collect data for service improvement and marketing.
• External Services: Information from authentication and payment providers necessary to deliver the Service.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service.
• Process payments and manage subscriptions.
• Communicate with you about updates, support, and promotional offers.
• Enhance security and detect fraudulent or abusive activities.
• Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We share your information only as necessary and in the following circumstances:

• Service Providers: Third-party companies (e.g., payment processors, analytics providers) assist with operations.
• Legal Requirements: To comply with laws, regulations, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
• With Your Consent: We may share information for purposes you approve of.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. While we strive for complete security, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Data Rights and Choices

You have the following rights regarding your information:

• Access: Request information about the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your data. Contact support for assistance.
• Opt-out: Unsubscribe from marketing communications at any time.

Note: Certain data may be retained as required by law or for legitimate business purposes.

7. Data Retention

We retain your information as long as your account is active or as necessary for legal, security, and operational purposes. Upon account deletion, data is removed unless retention is required by applicable laws.

8. International Data Transfers

Your information may be processed in countries where data protection laws differ from your jurisdiction. By using the Service, you consent to these transfers. We ensure safeguards are in place to protect your information.

9. Children's Privacy

The Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, it will be deleted promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the Service or your registered email. Continued use of the Service after changes take effect indicates your acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, contact our support team through the Neume platform.

By using Neume, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.