Question 1

How does Neume's subscription work?

Accepted Answer

Neume's subscription plans are a way to get credits every month or year depending on your plan. You can cancel anytime. With every plan, you get a certain amount of credits. These credits are replenished every month or year depending on your plan. You also get the ability to make private/unlisted songs, and priority support. Any new features will be added to your account as soon as they are released.

Question 2

Do unused songs from my subscription roll over?

Accepted Answer

When you have a subscription plan active, your subscription credits will be replenished at the end of the month or year depending on your plan. This means that any unused credits from the previous month or year will be lost. However, you can topup your credits at any time, and they will be added to your account immediately.

Question 3

Do topup credits expire?

Accepted Answer

Topup credits do not expire. You can topup as many times as you want, and they will be added to your account immediately.

Question 4

Can I get a refund for unused credits?

Accepted Answer

No, we do not offer refunds for unused credits. However, you can cancel your subscription at any time, and any unused credits will be lost at the end of the current period.

Question 5

Do I need to have a subscription to add topup credits?

Accepted Answer

No, you do not need to have a subscription to add topup credits. You can topup at any time, and they will be added to your account immediately.

Question 6

How do I contact Neume's support?

Accepted Answer

Please send us an email at support@neume.io and we will get back to you as soon as possible.

Pricing Plans

Subscription Plans

Neume Base

Neume Pro

Topup Plans

10 Credits

20 Credits

30 Credits

50 Credits

100 Credits

Types of Credits in Neume

Subscription Credits

Topup Credits

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