Terms of Service

Last Updated: February 11, 2025

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Neumosys LLC ("Neumosys," "we," "us," or "our"), the owner and operator of Neume (the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any portion of these Terms, you must immediately discontinue use of the Service. Your continued use of the Service signifies your acceptance of these Terms and any future modifications.

2. Age Requirements and Eligibility

To use the Service, you must be at least 13 years of age. If you are between the ages of 13 and 17, you may use the Service only under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent and warrant that you meet all applicable eligibility requirements, including compliance with local laws and regulations. If you do not meet these requirements, you must refrain from using the Service.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account using a valid email address and verify it through our designated authentication provider. During registration, you are required to provide accurate, complete, and up-to-date information. Failure to do so may result in suspension or termination of your account. Creating multiple accounts to bypass limitations, exploit promotions, or engage in any form of misuse is strictly prohibited.

3.2 Account Security

You are solely responsible for safeguarding your account credentials and ensuring that unauthorized persons do not gain access to your account. All activities conducted through your account are considered your responsibility. If you suspect unauthorized access or account misuse, you must notify us immediately. Neumosys reserves the right to suspend or terminate accounts associated with suspicious activities or violations of these Terms.

4. Credits, Subscriptions, and Payments

4.1 Credit System

The Service operates on a credit-based system to access various features:

Subscription Credits: These are allocated as part of an active subscription plan and automatically replenish upon each renewal cycle. These credits are designed for regular usage and are valid only during the active subscription period.
Top-up Credits: Users can purchase additional credits at any time. These credits remain valid as long as the user maintains an active subscription. If the subscription is canceled or lapses, any remaining top-up credits will expire. Credits cannot be transferred, sold, exchanged, or redeemed for cash under any circumstances. Violation of this policy may result in the forfeiture of credits and suspension of your account.

4.2 Subscription and Payments

All payments are processed securely through third-party services, including Stripe, Apple App Store, and Google Play Store. By subscribing to a plan, you authorize Neumosys to automatically charge the applicable fees using your selected payment method at the beginning of each billing cycle. Failure to process payment may lead to temporary suspension or permanent termination of your subscription and associated credits. Disputes or chargebacks initiated without prior communication with us may result in account suspension and loss of credits.

4.3 Refund Policy

Refunds are granted solely at Neumosys’s discretion and are limited to technical errors or service malfunctions attributable to our systems. Refund requests must be submitted within 7 days of the incident. Refunds will not be provided for user mistakes, dissatisfaction with generated content, or terminations due to violations of these Terms.

5. Content and Intellectual Property

5.1 User-Generated Content

You retain full ownership of the content you generate using the Service. By creating and using content on the platform, you grant Neumosys a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and display your content for the purposes of improving and training our AI models, enhancing the Service, and for marketing purposes. This license is perpetual and irrevocable. You are free to use your generated content for personal and commercial purposes. Public sharing, whether on the platform or external sites, is permitted.

5.2 Content Restrictions

When using the Service, you agree not to create or distribute content that:

Promotes hate speech, discrimination, or violence.
Infringes upon any intellectual property rights or contains copyrighted materials without proper authorization.
Facilitates illegal activities or violates any applicable laws.
Exploits, harms, or endangers minors in any way.
Violates privacy, publicity rights, or other personal rights of individuals. Failure to comply with these restrictions may lead to removal of content, account suspension, or legal action.

5.3 Platform Behavior

Respectful communication and appropriate behavior are mandatory when interacting on the platform or with other users. Harassment, abuse, spamming, or disruptive conduct will not be tolerated. We reserve the right to moderate and remove any content or interactions deemed inappropriate.

6. Prohibited Activities

You agree not to engage in activities that include, but are not limited to:

Using automated scripts, bots, or other means to access or scrape the Service.
Circumventing technological measures or exploiting security vulnerabilities.
Creating multiple accounts to misuse promotions or free credits.
Reselling or transferring credits to others.
Engaging in fraudulent, illegal, or unauthorized uses of the Service.
Interfering with the functionality of the Service or compromising the experience of other users. Violations will result in immediate account suspension and possible legal consequences.

7. International Use

Neumosys operates the Service from the United States and complies with all U.S. laws and regulations. By using the Service, you agree to comply with your local laws. Users from countries under U.S. trade restrictions are prohibited from using the Service. All transactions are conducted in U.S. dollars, and you are responsible for any applicable taxes or foreign exchange fees.

8. Service Availability and Modifications

We strive to maintain continuous access to the Service but do not guarantee uninterrupted availability. Maintenance, updates, or unforeseen issues may result in temporary disruptions. We reserve the right to modify, suspend, or discontinue any part of the Service at our discretion without prior notice. By using the Service, you accept that occasional downtimes may occur.

9. Dispute Resolution

9.1 Mediation

In the event of a dispute, both parties agree to attempt resolution through informal negotiations and mediation before pursuing formal legal action.

9.2 Arbitration

If mediation is unsuccessful, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association. Arbitration will take place in Wyoming, and both parties agree to waive the right to a jury trial.

9.3 Governing Law

These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

Neumosys provides the Service "as is" without warranties of any kind.
We are not liable for indirect, incidental, or consequential damages resulting from your use of the Service.
Our maximum liability to you shall not exceed the total amount you have paid to us in the six months preceding the claim.

11. Termination

We may suspend or terminate your account at any time if you violate these Terms or engage in activities harmful to the Service or its users. Termination includes forfeiture of any remaining credits and removal of content that breaches these Terms. Users engaged in illegal or fraudulent activities will be permanently banned.

12. Changes to Terms

We reserve the right to amend these Terms at any time. Significant changes will be communicated via the Service or through your registered email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the revisions, you should discontinue use of the Service immediately.

If you have any questions regarding these Terms, please contact us through our support channels provided on the Neume platform.