Last Updated: February 11, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Neumosys LLC ("Neumosys," "we," "us," or "our"), the owner and operator of Neume (the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any portion of these Terms, you must immediately discontinue use of the Service. Your continued use of the Service signifies your acceptance of these Terms and any future modifications.
To use the Service, you must be at least 13 years of age. If you are between the ages of 13 and 17, you may use the Service only under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent and warrant that you meet all applicable eligibility requirements, including compliance with local laws and regulations. If you do not meet these requirements, you must refrain from using the Service.
To access certain features of the Service, you must create an account using a valid email address and verify it through our designated authentication provider. During registration, you are required to provide accurate, complete, and up-to-date information. Failure to do so may result in suspension or termination of your account. Creating multiple accounts to bypass limitations, exploit promotions, or engage in any form of misuse is strictly prohibited.
You are solely responsible for safeguarding your account credentials and ensuring that unauthorized persons do not gain access to your account. All activities conducted through your account are considered your responsibility. If you suspect unauthorized access or account misuse, you must notify us immediately. Neumosys reserves the right to suspend or terminate accounts associated with suspicious activities or violations of these Terms.
The Service operates on a credit-based system to access various features:
All payments are processed securely through third-party services, including Stripe, Apple App Store, and Google Play Store. By subscribing to a plan, you authorize Neumosys to automatically charge the applicable fees using your selected payment method at the beginning of each billing cycle. Failure to process payment may lead to temporary suspension or permanent termination of your subscription and associated credits. Disputes or chargebacks initiated without prior communication with us may result in account suspension and loss of credits.
Refunds are granted solely at Neumosys’s discretion and are limited to technical errors or service malfunctions attributable to our systems. Refund requests must be submitted within 7 days of the incident. Refunds will not be provided for user mistakes, dissatisfaction with generated content, or terminations due to violations of these Terms.
You retain full ownership of the content you generate using the Service. By creating and using content on the platform, you grant Neumosys a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and display your content for the purposes of improving and training our AI models, enhancing the Service, and for marketing purposes. This license is perpetual and irrevocable. You are free to use your generated content for personal and commercial purposes. Public sharing, whether on the platform or external sites, is permitted.
When using the Service, you agree not to create or distribute content that:
Respectful communication and appropriate behavior are mandatory when interacting on the platform or with other users. Harassment, abuse, spamming, or disruptive conduct will not be tolerated. We reserve the right to moderate and remove any content or interactions deemed inappropriate.
You agree not to engage in activities that include, but are not limited to:
Neumosys operates the Service from the United States and complies with all U.S. laws and regulations. By using the Service, you agree to comply with your local laws. Users from countries under U.S. trade restrictions are prohibited from using the Service. All transactions are conducted in U.S. dollars, and you are responsible for any applicable taxes or foreign exchange fees.
We strive to maintain continuous access to the Service but do not guarantee uninterrupted availability. Maintenance, updates, or unforeseen issues may result in temporary disruptions. We reserve the right to modify, suspend, or discontinue any part of the Service at our discretion without prior notice. By using the Service, you accept that occasional downtimes may occur.
In the event of a dispute, both parties agree to attempt resolution through informal negotiations and mediation before pursuing formal legal action.
If mediation is unsuccessful, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association. Arbitration will take place in Wyoming, and both parties agree to waive the right to a jury trial.
These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
TO THE FULLEST EXTENT PERMITTED BY LAW:
We may suspend or terminate your account at any time if you violate these Terms or engage in activities harmful to the Service or its users. Termination includes forfeiture of any remaining credits and removal of content that breaches these Terms. Users engaged in illegal or fraudulent activities will be permanently banned.
We reserve the right to amend these Terms at any time. Significant changes will be communicated via the Service or through your registered email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the revisions, you should discontinue use of the Service immediately.
If you have any questions regarding these Terms, please contact us through our support channels provided on the Neume platform.
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