February 26, 2025
Subscription and Top-Up Credits Explained
By Abhinash Khatiwada
When using Neume, you will encounter two types of credits: subscription credits and top-up credits. Every song generation request consumes credits. Understanding how these credits work will help you make the most of your Neume experience.
What Are Neume Credits?
Neume credits are the in-app currency that allows you to perform actions such as creating AI-generated music, converting vocals, and splitting stems. Instead of direct payments for every use, credits offer a convenient and flexible way to access features whenever you need them.
Subscription Credits
How They Work
Subscription credits are included with your monthly Neume subscription. Each month, your account is automatically replenished with a set number of credits, depending on your chosen plan. These credits are designed to provide consistent, ongoing access to Neume’s features.
Benefits
- Predictable monthly credits for regular use.
- Cost-effective for frequent users.
- Access to premium features with certain subscription tiers.
Top-Up Credits
How They Work
Top-up credits are purchased separately from your subscription. They are perfect for those times when you need more credits than your monthly allotment provides. You can buy them as needed without changing your subscription plan.
Benefits
- Flexible and on-demand for occasional extra needs.
- No expiry as long as you maintain an active subscription.
- Ideal for peak usage periods without changing your subscription plan.
Subscription vs. Top-Up Credits
| Feature | Subscription Credits | Top-Up Credits |
|---|---|---|
| Source | Included with monthly subscription | Purchased separately from subscription |
| Expiry | Expires at the end of the billing cycle | Does not expire with an active subscription |
| Purpose | Regular, consistent usage | Supplemental usage for high-demand periods |
| Availability | Refilled monthly at the start of billing cycle | Available on-demand |
| Cost-Effectiveness | More economical for frequent use | Pay-as-you-go flexibility |
| Rollover Option | No rollover | Rolls over as long as subscription is active |
| Best For | Users with consistent monthly usage | Users needing occasional extra credits |
How to Check Your Credit Balance
- Log into your Neume account.
- Navigate to the Credits section in your dashboard.
- See your balance broken down into subscription credits and top-up credits.
If you notice your credits are running low, you can top up directly from your dashboard.
Frequently Asked Questions
- What happens if I cancel my subscription?
Unused subscription credits expire at the end of your billing cycle. Top-up credits also expire if you don’t maintain an active subscription. - If I forgot to renew my subscription, will my credits be lost?
Yes, unused subscription credits will expire at the end of your billing cycle. - Can I use top-up credits without a subscription?
No. Top-up credits require an active subscription to be valid. - How do I know how many credits a feature uses?
Feature costs are displayed in the app before use. - Do you offer refunds for unused credits?
No, credits are non-refundable.
Final Thoughts
Neume’s credit system ensures flexibility for both regular and occasional users. Subscription credits offer a predictable monthly allowance, while top-up credits provide on-demand flexibility. Together, they ensure you can always create music when inspiration strikes.
Have questions? Contact us at [email protected].
